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SHIPPING AND HANDELING
Guidelines
Shipping costs, methods and disclosure within the European Union
Shipping restrictions (P.O. Box/APO)
Packaging
Does Sage and Ivy ship to multiple adresses?
How soon can I get my order?
How can I expect to receive the goods?
How do I use the free Sage and Ivy Collection Service?
Do you deliver to work address?

Guidelines
Orders placed Monday-Friday before 3 PM will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit card verification. All orders placed after 3 PM will begin processing the next business day, and ship within 48 hours thereafter. Orders placed on Friday after 3 PM will begin processing on the following Monday. Sage and Ivy will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need to confirm availability. We are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. Delivery time does not include Sundays and/or holidays.
Your order will be shipped once payment has been approved and the delivery/billing address has been verified. In calculating when your order will arrive, start with the day in which these prerequisites have been met and count only business days thereafter. Sage and Ivy ships worldwide via UPS. No matter where you are, we can ship products to your location. If your country is not mentioned in one of the lists below and you would like to do a purchase, please contact us via e-mail, info@sageandivy.com. Please note that we do not make any profits on the shipping costs.

Shipping costs, methods and disclosure within the European Union
When shipping to an address inside of the European Union we have to charge 21% VAT. This is already included in the price we show in the shopping area of sageandivy.com. Shipping within the Netherlands is for free. For other countries we will charge you a fee depending on the country and size of the package. Shipments over € 1200 are free of charge. Below are our shipping rates for orders within the European Union. Once you begin the check out process, you will see the actual shipping rate for your order.

Packages 1kg

Austria € 28,89
Belgium € 6,99
Cyprus € 22,10
Czech Republic € 24,08
Denmark € 22,10
Estonia € 30,36
Finland € 28,89
France € 14,43
Germany € 9,09
Greece € 30,36
Hungary € 30,36
Ireland € 28,89
Italy € 22,10
Latvia € 30,36
Lithuania € 30,36
Luxembourg € 6,99
Malta € 22,10
Monaco € 22,10
Norway € 78,55
Poland € 24,08
Portugal € 28,89
San Marino € 78,55
Slovakia € 30,36
Slovenia € 30,36
Spain € 28,89
Sweden € 28,89
Switzerland € 78,55
United Kingdom € 14,43


Packages 3kg

Austria € 31,63
Belgium € 6,99
Cyprus € 26,71
Czech Republic € 24,08
Denmark € 22,10
Estonia € 30,36
Finland € 28,89
France € 16,42
Germany € 9,75
Greece € 34,99
Hungary € 34,99
Ireland € 31,63
Italy € 24,55
Latvia € 34,99
Lithuania € 34,99
Luxembourg € 6,99
Malta € 24,55
Monaco € 24,55
Norway € 95,75
Poland € 26,71
Portugal € 31,63
San Marino € 95,75
Slovakia € 34,99
Slovenia € 34,99
Spain € 31,63
Sweden € 31,63
Switzerland € 95,75
United Kingdom € 16,42


Packages 5kg

Austria € 34,37
Belgium € 7,57
Cyprus € 26,71
Czech Republic € 29,35
Denmark € 26,95
Estonia € 39,59
Finland € 34,37
France € 18,42
Germany € 10,39
Greece € 39,59
Hungary € 39,59
Ireland € 34,37
Italy € 26,95
Latvia € 39,59
Lithuania € 39,59
Luxembourg € 7,57
Malta € 26,71
Monaco € 26,95
Norway € 112,95
Poland € 29,35
Portugal € 34,37
San Marino € 112,95
Slovakia € 39,59
Slovenia € 39,59
Spain € 34,37
Sweden € 34,37
Switzerland € 112,95
United Kingdom € 18,42


Please note; International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Shipping restrictions (P.O. Box/APO)
We are unable to deliver to APO/FPO addresses, as well as P.O. Boxes.

Packaging
Please be careful with all the packaging your order has been sent in and with. Keep it away from children and animals, to avoid suffocation danger. Also keep it away from fire, packaging could be inflammable. Sage and Ivy can not be held responsible for any damage or accidents caused by the packaging.

Does Sage and Ivy ship to multiple adresses?
During the check out process, you will be asked to select a shipping address for your order. You can ship your online order to only one location. We realize that your order may include gifts that require shipping to several different locations. To do this you will be required to place separate orders for each address you wish to ship to.

How soon can I get my order?
Orders placed Monday-Friday before 3 pm will be processed the same day, excluding holidays, and will ship within 48 hours, pending availability and credit card verification. All orders placed after 3 pm will be processed the next business day and ship within 48 hours. Orders placed on Friday after 3 pm will be processed the following Monday. Sage and Ivy will contact you with a follow-up e-mail if the merchandise you have selected is not currently in stock or if we need to confirm availability. We are unable to deliver to APO/FPO addresses or P.O. Boxes. Delivery times do not include Sundays and/or holidays. Your order will be shipped once payment has been approved and the delivery/billing address has been verified. To calculate when your order will arrive, start with the day on which these prerequisites have been met and then count business days only.

Sage and Ivy ships worldwide via UPS.
- UPS delivers on business days between 8 am and 6 pm to private addresses.
- UPS delivers on business days between 8 am and 6 pm to business addresses.
- UPS delivers on Saturday between 8 am and 12 pm to private addresses.

No matter where you are, we can ship products to you. If your country is not shown in the list below and you would like to make a purchase, please send an e-mail to info@sageandivy.com. Please note that we do not make any profit on the shipping costs. In most cases we may even charge less than the actual shipping costs.

Austria 2-4 days
Belgium 1 day
Cyprus 2-3 days
Czech Republic 4 days
Denmark 2-3 days
Estonia 3-5 days
Finland 2-4 days
France 1-3 days
Germany 2 days
Greece 3-5 days
Hungary 3-5 days
Ireland 2-4 days
Italy 2-3 days
Latvia 3-5 days
Lithuania 3-5 days
Luxembourg 1 day
Malta 2-3 days
Monaco 2-3 days
Netherlands 1 day
Norway 3-4 days
Portugal 2-4 days
San Marino 3-4 days
Slovakia 3-5 days
Slovenia 3-5 days
Spain 2-4 days
Sweden 2-4 days
Switzerland 3-4 days
United Kingdom 1-3 days
United States of America 4-7 days

How do I use the free Sage and Ivy Collection Service?
The Sage and Ivy Collection Service can only be used by customers in the Netherlands, who have placed an order on the website. All other orders must be returned via the post office.

1. Report the package as a return via your account.

2. Submit a collection request via info@sageandivy.com.

3. The confirmation you receive will tell you when the package will be collected. 

4. Enclose a copy of your invoice and a completed return form. 

5. Wrap your packet well. 

6. We will send you an e-mail as soon as we have received the package. 


- UPS delivers on business days between 8 am and 6 pm to private addresses.
- UPS delivers on business days between 8 am and 6 pm to business addresses.
- UPS delivers on Saturday between 8 am and 12 pm to private addresses.

Do you deliver to work address?
We can deliver to your permanent residential address or your place of employment but we do not deliver to a PO Box address for security purposes. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person!