I am having general problems accessing or buying from your website
I am having trouble with my shopping basket
I can’t sign into my account
Is it safe to order online?
My payment has been declined

I am having general problems accessing or buying from your website
If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system.

If you are still having problems, get in touch with our customer service, who will try to help you. To help us solve the issue for you, please include as many of the following details as possible:
Your Operating System (e.g. Windows XP, Mac OS 9.0)
Internet Browser (Internet Explorer 6, Netscape 7.02)
What URL you were trying to access (e.g. http://www.ASOS.com/contact.asp)
What time the problem occurred
Please cut and paste into the email any error message that appeared on the screen

I am having trouble with my shopping basket
Any item you add to your shopping bag will be reserved for you for two hours while you carry on shopping. After this time, items will be removed from your basket and other customers will be able to buy them.

If items are disappearing from your shopping bag within two hours, this may be because you are using your internet browser's 'back' button, rather than selecting one of the 'Continue shopping in...' links on the shopping bag page.

If you are still having problems, try deleting the cookies on your PC. All you need to do is go to the 'Tools' tab on your internet browser, select 'Internet Options', then choose 'Delete Cookies' and hit OK.

I can’t sign into my account
When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us.
If you can't remember your password, just type your email address in to the 'Forgotten your Password' box on the sign-in page, and we'll remind you what your password is

You can change your password, main email address or any of your other details at any time just by signing in to My Sage and Ivy
Please note that if you type in the wrong email address and/or password 3 times, you won't be able to log in again for half an hour.

Is it safe to order online?
Safer than it's ever been. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times, to ensure honest and truthful online transactions.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
Data Integrity - this checks the data being transferred to ensure it has not been altered

My payment has been declined
Don’t worry – This can happen for a number of reasons.
Please try filling in again all details and check if all the numbers are right.
If the problem persists, enter the details of another card and try that.
If you feel you aren’t getting anywhere the contact our Customer service, who will try to help you further.